Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, unworn, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@menofmercury.be. Please note that returns must be sent to the following address: Kaaldries 150e, 9220 Hamme.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

You can always contact us with any questions about returns at info@menofmercury.be.

Damage and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for discounted items or gift cards.

Exchanges

The quickest way to get what you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.

14-Day Right of Withdrawal in the European Union

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason. As mentioned above, your item must be in the same condition as when you received it: unused, unworn, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@menofmercury.be.